You know what your company does, who the staff members are and where you are going, but do your clients?
Do you find yourself answering the same question over and over? As well as looking at your online content, which probably isn’t clear enough, you should look for a global solution and put your band-aids away.
Create a business FAQ and monitor and update it periodically. You will find it encourages business development and archives best practice mentality. Then make sure to share that with the rest of your receptionist team at OfficeEarth.
Adding and expanding your company FAQ, means providing valuable information to receptionists, to answer your callers enquiries, resulting in a better experience for the caller.
Empower the receptionists and makes them a credible extension of your team, instead of message takers who know nothing about your business and what you do. Save time and money by not having to return calls to callers, who could have their enquiries satisfied by the receptionists. Notification provided with email and portal message about every call, so you’re in control.
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Mark Baranov An Entrepreneur 