Mark Baranov – Playing Russian Roulette With Call Transfer?

Transferring a call to a set number or a person in no condition to take that call, is like playing Russian roulette. If there is no one on the other end to take the call and it goes to voicemail, the whole purpose of having a receptionist service becomes moot. And if the recipient is simply not ready, it could mean the difference between making a lasting impression and killing any potential relationship.mark baranov

Calls that need transferring, should follow this warm transfer protocol.

the receptionist obtains the details of the call,
places the caller on hold and contacts the nominated staff member.
if the receptionist is able to make contact and the staff member is ready, the information of the call given and if permitted,
the call is then transferred.
otherwise the receptionists comes back to the caller and advises that the staff member will return their call shortly.
OfficeEarth 24/7 receptionist services ensure the last point of call for your clients is a real person, not voicemail or a recipient who cannot or should not answer that call.

For More Information About Mark Baranov:

https://www.facebook.com/pg/baranovmark
https://www.linkedin.com/pub/dir/Mark/Baranov
https://www.crunchbase.com/person/mark-baranov
https://www.wattpad.com/story/122514153-mark-baranov-dreaming
https://www.youtube.com/playlist?list=PLipFXxk4S0pFgJ2bqFMyOEJ3AqpbOk8VZ
https://www.dailymotion.com/markbaranov
https://twitter.com/MarkBaranov
http://www.markbaranov.com.au/
http://www.baranov.com.au/

 

How to Avoid Repetitive Questions and Save time/money

You know what your company does, who the staff members are and where you are going, but do your clients?

mark baranov

Do you find yourself answering the same question over and over? As well as looking at your online content, which probably isn’t clear enough, you should look for a global solution and put your band-aids away.

Create a business FAQ and monitor and update it periodically. You will find it encourages business development and archives best practice mentality. Then make sure to share that with the rest of your receptionist team at OfficeEarth.

Adding and expanding your company FAQ, means providing valuable information to receptionists, to answer your callers enquiries, resulting in a better experience for the caller.

Empower the receptionists and makes them a credible extension of your team, instead of message takers who know nothing about your business and what you do. Save time and money by not having to return calls to callers, who could have their enquiries satisfied by the receptionists. Notification provided with email and portal message about every call, so you’re in control.

Learn More:

https://www.facebook.com/pg/baranovmark/

https://www.linkedin.com/pub/dir/Mark/Baranov

https://www.crunchbase.com/person/mark-baranov

mark-baranov.blogspot.com/

http://www.markbaranov.com.au/

http://www.baranov.com.au/

Mark Baranov – Work From Home Like a Boss; Like Your Own Boss

If you’re like most people, there’s something that you don’t like about your job. Many employees are unhappy because traditional employment is not set up to benefit the employee, but to benefit the employer.

mark  baranov

At OfficeEarth, we don’t believe in that old-fashioned and soul-crushing structure. We don’t want our receptionists to dread the office politics, or groan as they sit through bottle-necked traffic during their morning commute, and no one should be taking your lunch out of the refrigerator but you. We believe in a better way, one that provides a work-life balance and flexibility. We believe in an employer/employee relationship that is mutually beneficial to both parties.

Here are just a few of the benefits of OfficeEarth, that you won’t find at your standard desk job.

No Commute. OfficeEarth virtual receptionist (VRs) only commute is to their computer. They can work from home or any other quiet working environment where they can use a headset and answer phone calls.

Set Your Own Hours. Vacations and time off to do the things that matter most are important so with OfficeEarth there’s no pleading with the boss to approve your time off or haranguing coworkers to cover your shifts. Your life isn’t at the mercy of a schedule you didn’t write. You schedule work around your life and not the other way around.

You Can Work as Little or as Much as You Want. This is a position that can be full-time or part-time. You can make it your main source of income, or you can use it to supplement your full-time job. We like to think that our VR positions make a great side hustle.

A VR position with OfficeEarth is a great fit for stay-at-home parents, busy college students, or anyone that might have trouble commuting to a traditional job. An OfficeEarth VR can earn money from the comfort of their homes, answering phone calls for some of the most reputable brands.

Interested yet? We hope that you are! We are actively looking for enthusiastic and friendly individuals, who want to work a flexible schedule from home. To get started, all you need is a computer and a headset. Then just head over to callcentre.officeearth.com and you can join our constantly expanding virtual call centre. So, what do you say? Are you ready to ditch that dead-end part-time job yet? We think you should. You’re a much better boss for yourself than the knucklehead who currently manages you. We also think that pot-plants make the best coworkers. Just saying.

For More Information:

https://www.linkedin.com/pub/dir/Mark/Baranov

https://www.crunchbase.com/person/mark-baranov

http://www.baranov.com.au/

https://mark-baranov.blogspot.com/

https://www.facebook.com/baranovmark/

Mark Baranov – Mere survival is, Failure

The graveyard is full of stories of individual survival and yet they all have the same conclusion, they’re lying there in neat rows
When analyzing a recently deceased body, forensics can tell you a lot of details surrounding the fact, they may even provide specific reasons for it, but the information does not change the facts on the ground, the person is dead.

mark baranov

What has this got to do with the title, I hear you ask.

Good question.

The answer is remarkably simple. Survival without achieving growth and change is a waste of time.

You’re better off not surviving.

You’re better off hitting rock bottom sooner than dragging out the inevitable, whilst hanging on to things and people who are not real. Who were illusions of friends or significant others’.

I speak from experience.

I speak from deep pain and frustration, mainly at myself, for having the lack of clarity to see people for who they truly were, instead of whom I wanted them to be and placing value on things that did not matter.

Thankfully, I now speak from a transcended place, where I acknowledge my arrogance and ego that drove me to pursue business and relationships without regard to the cost, whether financial or spiritual.

I was low and I didn’t even know it.

Then I hit the wall.

Very reluctantly.

I resisted the embrace of failure.

I prolonged the process and delayed my ultimate redemption.

I thank GOD for helping me fail, so spectacularly that I had no choice but to rethink everything.

I had to learn to let go of the ego that was holding me back, the preconceived notions of life’s meaning to admit that I didn’t know and to question where I needed to be.

What I have learned is that most of us, and I was no different, don’t know how to phrase our questions.

Most of us, don’t know what we want, let alone what we need. We stumble through life, imitating our parents or role models to some degree without asking the WHY!

What am I doing here?

What brings me joy?

Who’s on first and What’s on second?

The answers to these questions are different for each of us and ultimately not as important as the actual questions themselves. You see, it’s in the process of questioning yourself and validating each answer with real life experiences, that we are able to mould who we are from the lump of clay that we were. #WoWeReallyAre

For more Information:

https://twitter.com/MarkBaranov
https://www.crunchbase.com/person/mark-baranov
https://www.linkedin.com/in/mark-baranov-1221971b
http://www.markbaranov.com.au/
http://www.baranov.com.au/
https://www.facebook.com/baranovmark/
https://medium.com/@mark.baranov/mark-baranov-an-entrepreneur-638bc1d5c1cf

Mark Baranov – Are 90% of Work-At-Home Jobs Really Scams?

Certain pеорlе or groups are specifically targeted because they represent the vulnerable segments of society, commonly the practice is to rесruit оthеrѕ intо joining an existing “business”.

mark baranov

Mоѕt rесruitеrѕ for thеѕе tуреѕ of jоbѕ еаrn a реrсеntаgе оf thе ѕаlеѕ thе people thеу hire generate, or they may even try to charge you a small amount to access an amazing “opportunity”. Why would you pay to work?

A high percentage of nеtwоrk marketing companies аrе frее tо recruit реорlе frоm anywhere in the world and the recruiters are given free reign on the tactics they use.

Newspaper аnd mаgаzinе ads, роѕtсаrdѕ, Internet аdvеrtiѕing аnd саrd dесkѕ (multiple роѕtсаrdѕ wrарреd in рlаѕtiс) are thе most widеlу used methods fоr rесruiting.

Beware, this is a classic pyramid system and beneficiaries are mainly the recruiters

Benefits of working from home are numerous and it’s easy to see why they appeal;

•       wоrk/life bаlаnсе,

•       wоrk anywhere 24/7,

•       соnvеniеnt,

•       you decide how much you want to work

 

But there are genuine opportunities!

We recruit virtuаl rесерtiоniѕtѕ tо wоrk from hоmе on a contract basis, so each contractor is, in fact, their own boss.

WE work with соmраniеѕ large and ѕmаll оn a global ѕсаlе to create a customer service experience that is second to none.

We require a virtuаl receptionist tо be in tune with the caller’s needs, to be empathetic and most importantly to follow instructions, which have been carefully formulated to achieve the highest possible customer experience, this goes so much further than just answering inbound саllѕ and providing a short message service.

Aѕ virtuаl receptionist уоu will have the ability to gain experience working for a diverse range of clients and have the powerful tools of our industry leading platform at your disposal to get the job done.

To qualify to become a virtual rесерtiоniѕt with us, уоu’ll nееd;

1.     a quiet and diѕtrасtiоn-frее space in your home,

2.     high-speed cable intеrnеt connection,

3.     Mac OSX or Windows 7 оr higher.

4.     a рlеаѕаnt рhоnе dеmеаnоr,

5.     the ability to stay саlm undеr рrеѕѕurе.

We operate 24/7 ѕо there is a large scope for ѕhift flеxibilitу! The pay rаtеs are ѕtаtеd оn оur wеbѕitе аnd thеrе is rооm for advancement and bonuses.

For More Information:

https://www.linkedin.com/pub/dir/Mark/Baranov
https://www.crunchbase.com/person/mark-baranov
https://www.wattpad.com/story/122514153-mark-baranov-dreaming
https://www.dailymotion.com/markbaranov
https://twitter.com/MarkBaranov
http://www.baranov.com.au/
http://www.markbaranov.com.au/
https://mark-baranov.blogspot.com/

Mark Baranov – Is Your Business on The Map?

Let’s face it, the game has changed. Success or its opposite is more defined and finding an edge is imperative. You may be good at what you do, but does your image convey that reality?

mark baranov

Consumers are more demanding and better informed than ever, thanks to online resources. The challenge is to create a point of difference for your consumers, without unnecessary overheads. A business that embraces the change in landscape, should establish a business address to build rapport and gain credibility. A prestigious business address gives you the competitive advantage. Select from over 150 business addresses globally and make a statement.

We’ll handle your mail, forwarding is complimentary for local items and provide you access to over 560 meeting rooms, hot desks and lounges where your brand and business are further enhanced. Now you can compete with the ‘big boys’ from $49 per month.

For More Information:

http://www.baranov.com.au/

http://www.markbaranov.com.au/

https://www.linkedin.com/pub/dir/Mark/Baranov

https://www.crunchbase.com/person/mark-baranov

https://www.dailymotion.com/markbaranov

Mark Baranov – Do You Capture Every Lead?

It is imperative for business to have all calls answered. 24/7 receptionist services, which cannot or do not answer that call fast, are not doing your business any favours. It’s a known fact, that callers will abandon a call and just call someone else who is ready to answer them in a timely fashion. OfficeEarth has you covered, with our call answer guarantee.

mark baranov

Our guarantee is: Your calls answered in 10 seconds or less, otherwise the call cost is FREE. It’s that simple.

Inline with our principle of full transparency, our average answer time for the past 30 days is 6.49 seconds. This is live number published on our website and your portal.

Ultimately you should ask the question, is my receptionist/service making me money or an additional expense i need to absorb?

For More Information:

http://www.baranov.com.au/

http://www.markbaranov.com.au/

https://www.crunchbase.com/person/mark-baranov

https://www.linkedin.com/in/mark-baranov-1221971b

https://www.dailymotion.com/markbaranov

 

OE App has Arrived, Do You Know What You’re Missing?

Download our free app to learn the power of a dedicated 24/7 Receptionist service.

Imagine having your entire call management at your fingertips… You don’t need to imagine, just download this free app and manage all your calls, quickly update the greetings and scripts, listen to recordings of your calls or update whether you are available for calls to be transferred to you or not.

KEY FEATURES

*Sign up
*Snapshot of your usage and activity
*Update your business greeting – how we answer your calls
*Update your staff members or their details
*Set yourself as available or not to take calls – if call transfer is required.
*Create or edit Call Profiles
*Push notifications

Call Profiler

We are not a one-size-fits-all service. To be a premiere 24/7 receptionist service, we allow unlimited outcomes for different call types. We know that your business gets different calls and different types of calls need to achieve different results. Some client calls are best handled by a short message which will result in someone from your team contacting them later. Other types call for prompt attention and need transferring to the nominated staff member. We provide you with the flexibility to choose the greeting and script your clients hear from the receptionists and the information provided to callers. Your receptionists now have the knowledge about your business and our proprietary

Call Profiler propels our 24/7 receptionist services to the next level. An extension of your team.

For More Information:

http://www.markbaranov.com.au/

http://www.baranov.com.au/

https://www.linkedin.com/pub/dir/Mark/Baranov

https://www.crunchbase.com/person/mark-baranov

https://www.wattpad.com/story/122514153-mark-baranov-dreaming

https://www.dailymotion.com/markbaranov

Can you build trust, at first glance?

Securing new clients doesn’t only require great service and sensible pricing, it also requires the ability to build trust at a glance. Your website displaying your home address or PO Box in tiny font hoping that no one will notice, is not going to help.

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Displaying your prime business address on your webpage and business cards, says you’re a serious contender. Quite frankly, in todays world of business, a PO Box or a residential address represents a transient and unreliable option, in the eyes of most consumers.

Many will say; ‘who sends mail anymore?’ Even today an established business still receives occasional mail. Expecting contracts or cheques to be sent to you, which address do you give?

Providing clients with your residential address or PO Box sends the wrong message. Provide your virtual address and have your mail sent to ‘your office’. With full mail handling and forwarding services, local mail is forwarded at no cost (including scan to email forwarding), OfficeEarth has you covered.

Learn More:

http://www.baranov.com.au/

http://www.markbaranov.com.au/

https://www.linkedin.com/pub/dir/Mark/Baranov

https://www.crunchbase.com/person/mark-baranov

https://www.wattpad.com/story/122514153-mark-baranov-dreaming

https://www.dailymotion.com/markbaranov

 

 

Work From Home, for Ultimate Work-Life Balance

Become a virtual receptionist for OfficeEarth today.

Due to unprecedented demand for our services, we are looking for more professional, motivated operators now.

We are an exceptional community of dedicated professionals looking to add more talent.

If you can see yourself working from home during the time that suits you and being a part of our community, then go to callcentre.officeearth.com.au to find out more and subscribe.

We are looking forward to welcome you, to our growing community today.

For More Information:

https://www.facebook.com/baranovmark/

http://www.markbaranov.com.au/

http://www.baranov.com.au/

https://www.crunchbase.com/person/mark-baranov